Provident Metals Review

June 27, 2023

Provident Metals is an online dealer of precious metals that has gained attention in the investment community for its wide range of products and services.

Founded in 2019 and headquartered in Dallas, Texas, the company offers a variety of coins, bullion, and other investment-grade metals for purchase.

Provident Metals provides an IRA program and a Precious Metal Investor's Knowledge Center to assist customers in making informed decisions about their investments.

Despite receiving some negative feedback from customers regarding shipment delays, poor packaging, and customer service issues, Provident Metals generally receives positive reviews from investors seeking to diversify their portfolios with precious metals.

This article will provide an objective analysis of Provident Metals' products and services including its shipping policy while also examining customer reviews to determine whether or not this company is considered a legitimate precious metal dealer within the industry.

Before we get started, investing your savings is a serious task. When it comes to adding precious metals to your portfolio, how do you know which companies to trust?

That is why we have researched every company in the industry and selected the very few with the highest customer service standards.

This way you can easily compare the best companies in the business, and choose one that fits your needs and investment goals.


Get a FREE Gold Information Kit from our #1 recommendation, by clicking the button below:

Get the FREE Gold Kit smart investors are using to protect their retirement savings.

Provident Metals Background

Founded in 2019 and headquartered in Dallas, Texas, Provident Metals is a leading provider of precious metal products that are made primarily of gold, silver, platinum, copper, and palladium.

The company offers an extensive selection of coins and bars to its customers.

In addition to this, the company has established an IRA program where investors and collectors can open a self-directed precious metals IRA account and fund their investment with Preferred Trust Company.

Alongside their range of products and services, Provident Metals also operates a Precious Metal Investor's Knowledge Center.

This center provides novice coin collectors and investors with valuable information on how to invest in precious metals such as gold, silver, platinum, copper, and palladium coins and bars.

Through this knowledge center platform, the company aims to educate individuals on how to make informed decisions when investing or collecting these metals.

As one of the most reputable precious metal dealers in the industry today, Provident Metals prides itself on delivering quality customer service at all times.

Customers can place orders through the website which is available 24/7 or by phone during business hours Monday through Friday from 8 AM – 6 PM Central time.

Overall it is safe to say that Provident Metals stands out as one of the best-precious metals dealers today because they offer an impressive range of products backed by excellent customer service support.

Why Choose Provident Metals?

By offering a wide range of products and employing an automated system to provide the lowest market prices without compromising quality, Provident Metals presents itself as a competitive option for those looking to invest in precious metals.

The company is informed enough about the market to ensure that it provides a vast selection of products at competitive prices.

Provident Metals strives to provide consistent customer satisfaction through professional, timely, and courteous customer service.

Investing in precious metals can be intimidating for novice collectors and investors.

Provident Metals has established a Precious Metal Investor's Knowledge Center to teach customers how to collect and invest in precious metals effectively.

This center is an excellent resource for anyone looking to learn more about investing or collecting precious metals before making any purchases.

If you're looking for a trusted dealer with an IRA program that allows you to open up self-directed accounts and purchase metals, Provident Metals is worth considering.

With efficient shipping services, discreet packaging labels, and state-of-the-art encryption software ensuring security of personal information during online purchases - this company offers great value while providing exceptional customer service consistently over time according to many provident metals reviews from various sources online.

Products & Services

The range of precious metal products offered by Provident Metals includes gold, silver, platinum, copper, and palladium numismatic items, coins, and bars.

The company prides itself on having a wide variety of bullion products that cater to different investment needs.

Among the most popular product series in 2022 are Medieval Legends and Egyptian Gods.

These product lines feature intricately designed coins and bars that showcase the history and culture of these ancient civilizations.

Provident Metals is an online retailer that offers precious metals for investors who want to diversify their portfolios.

The company provides various services such as investment guidance through its Precious Metal Investor's Knowledge Center and live precious metal price charts.

Apart from selling precious metals, Provident Metals also has an IRA program where customers can open self-directed IRAs to fund their investments in precious metals.

Customer experience is crucial for any online retailer, and Provident Metals aims to provide the best possible customer service to its clients.

Some customers have reported issues with customer service regarding shipment delays or difficulty getting refunds or replacements for lost or damaged packages.

Despite these concerns, the majority of customers have expressed satisfaction with Provident Metals' products and services.

Does Provident Metals Offer IRAs?

Investors who are interested in diversifying their portfolios can take advantage of Provident Metals' IRA services to buy precious metals and save them in a Traditional or Roth IRA.

This type of investment offers a way for investors to save for retirement while investing in something tangible, such as gold, silver, platinum, copper, and palladium.

Provident Metals offers self-directed IRAs that allow investors to fund their accounts with pre-tax dollars or after-tax dollars.

To open an IRA with Provident Metals, investors need to partner with either Sterling Trust Company or American Estate & Trust Company.

These companies act as the custodians of the investor's account and oversee all transactions related to the IRA.

With these partnerships in place, Provident Metals is able to offer its customers a range of precious metal products that meet the requirements for IRA eligibility. Gold bullion products must have a purity level of at least 99.5% to be eligible for inclusion in an IRA.

Provident Metals' IRA program is a viable option for those looking to invest in precious metals for their retirement portfolio. 

While there have been mixed reviews regarding some aspects of the company's services and products, it remains a legitimate dealer of precious metals products with several years of experience under its belt.

As with any investment opportunity, it is essential that potential investors conduct thorough research before committing any funds into an investment vehicle like an IRA offered by Provident Metals or any other provider on the market today.

Which Bullion Products are IRA Approved?

Strict criteria are in place to determine which forms of bullion may be included in an IRA, with gold products requiring a purity level of at least 99.5% and an assayer or refiner hallmark approved by COMEX or NYMEX.

The American Gold Eagle is the only exception to this requirement, with a minimum purity level of 91.67%.

Silver products must have a minimum purity level of 99.9%, while both platinum and palladium products require a minimum purity level of 99.95% to be IRA eligible.

Provident Metals offers several bullion product investment options that are IRA approved, including coins and rounds from various countries such as the United States, Canada, Australia, China, and Mexico.

For gold investments, some popular choices include American Eagle Platinum Coins and Canadian Maple Leaf Platinum Coins. Meanwhile, for silver investments, Provident Metals offers one-ounce American Silver Eagle Coins and Mexican Libertad Silver Coins among others.

Investors who want to add precious metals to their retirement portfolio can do so through Provident Metals' self-directed IRA program partnered with Preferred Trust Company or Sterling Trust Company.

Through this program, investors can open an IRA account specifically for metal investments without having to pay any additional taxes on their earnings until they withdraw them during retirement.

It's important for investors to consider all the fees associated with opening an IRA account before making any decisions about where they will invest their money.

Precious Metals IRA FAQ

We will discuss the frequently asked questions about precious metals IRA.

A Precious Metal IRA is a self-directed IRA that allows investors to hold physical precious metal in their retirement account.

The IRS has specific eligibility criteria for which bullion products can be held in an IRA, and we will explore these requirements in detail.

We will also explain how one can set up a Precious Metals IRA and the steps involved in funding and purchasing eligible metals.

What is a Precious Metal IRA?

A Precious Metal IRA is a type of individual retirement account that enables investors to hold precious metals such as gold, silver, platinum, copper, and palladium in their retirement portfolio.

This type of IRA is an attractive option for those who want to diversify their investments and hedge against inflation.

A precious metal IRA can be opened through a precious metal dealer or an investment firm that specializes in this type of investment.

Investors can purchase various types of investment grade metals such as gold coins and silver coins through their precious metal IRA.

The IRS has set specific guidelines for the types of metals that are eligible for a precious metal IRA, which includes certain purity levels for each metal.

By investing in a precious metal IRA, investors can benefit from the long-term value appreciation potential of these metals while also enjoying tax advantages similar to other IRAs.

Opening a precious metal IRA may be suitable for those seeking to add diversity to their retirement portfolio with tangible assets like gold and silver.

What Products are IRA Eligible?

Precious metals that are eligible for a Precious Metal IRA must meet specific purity requirements and include products such as American Gold Eagles, Canadian Silver Maple Leafs, and Australian Gold Philharmonics.

These products must have a minimum purity of 99.5% to be deemed IRA-eligible.

The gold bullion products must carry a refiner hallmark to ensure authenticity.

Provident Metals offers an extensive precious metals inventory that includes investment-grade metals like gold, silver, platinum, copper, and palladium numismatic items, coins, and bars.

Not all of Provident Metals' offerings qualify for a Precious Metal IRA due to the strict regulatory requirements set by the IRS.

Customers interested in investing in a Precious Metal IRA should review the eligibility criteria carefully before making any purchases from Provident Metals or any other dealer.

How Do I Set Up A Precious Metals IRA?

To establish a Precious Metals IRA, interested investors must first contact one of Provident Metals' partner custodian companies and open an account.

A Precious Metals IRA is a self-directed IRA that allows individuals to invest in precious metals such as gold, silver, platinum, copper, and palladium.

The process of setting up a precious metals IRA involves selecting a financial institution that offers the service and opening an account with them.

Once the account has been established, investors can deposit funds into it and inform their chosen custodian company that they intend to acquire precious metal products that are approved for an IRA.

After depositing funds into their IRA account, investors need to call Provident Metals to lock in the price of the metal they wish to purchase.

This step ensures that they are buying at the current market rate and protects them from any potential price fluctuations.

It is important for investors to note that not all precious metals are eligible for IRAs; only investment-grade metals with specific purity levels qualify.

Before investing in any precious metal product through an IRA, it is essential to ensure its eligibility status by consulting IRS guidelines or seeking advice from a financial advisor or tax professional.

Sell to Provident Metals

Provident Metals purchases precious metal products from customers, providing a practical option for those looking to sell their metals.

Customers can benefit from the company's competitive pricing and customer service when selling their bullion or other precious metal products.

Here are three things to keep in mind when selling your metals to Provident Metals:

  1. Call Provident Metals toll-free to lock in your price: The first step in selling your precious metals to Provident Metals is calling them on their toll-free number. You will receive a quote that indicates the current market value of your product.
  2. Ship the items to Provident Metals: Once you have received an email confirmation that specifies the prices, packing slip, and shipment procedure, you will need to ship the items immediately. The items should be postmarked by the next business day after receiving this confirmation.
  3. Payment is issued within three business days: After receiving and authenticating the shipment of precious metal products, Provident Metals issues payment within three business days. However, due to the high volume of packages received daily, authentication can take time, leading to slight delays.

If you are looking for a reliable company with excellent customer service and competitive prices when it comes to buying back precious metal products; then Provident Metals is worth considering as an option for selling your bullion or other investments made in precious metals.

Provident Metals Shipping Policy

Provident Metals' shipping policy is limited to the United States, with free shipping available for orders over $199.

The company ships all orders through UPS or USPS and fully insures each shipment.

Provident Metals uses discreet packaging that does not reveal the contents of the package.

Customers have reported mixed experiences with Provident Metals' shipping and customer service. While some praised the company's efficient and reliable shipping services, others complained about delayed shipments and poor packaging of products.

International customers cannot currently avail themselves of Provident Metals' services as it only ships within the United States.

Payment options are straightforward and easy to use on Provident Metal's website; however, some customers have had difficulty with their return policy in case they receive a product that was not as described on their website.

Although Provident Metals has received mixed reviews from its customers regarding its shipping policies and customer service, it remains a legitimate precious metals dealer with a wide range of products including coins made of gold, silver platinum copper and palladium along with other IRA programs to invest in precious metals.

Reviews, Ratings, and Complaints of Provident Metals

Despite mixed reviews and ratings, Provident Metals remains a legitimate precious metals dealer with a range of products and IRA programs to invest in.

Some customers have reported issues with shipment delays, poor packaging, and the company's return policy.

From SiteJabber, the company has received a consumer rating of 2.71 out of 5 from 45 reviews, while from Trustpilot it has a rating of 3.2 out of 5 from 3,676 reviews.

Most complaints about Provident Metals relate to customer service and their return policy.

Some customers have had difficulty getting refunds or replacements for lost or damaged packages. The insurance underwriter associated with Provident Metals has also denied some claims related to lost or damaged packages.

While most customers are generally satisfied with the company's services, there are still several negative experiences that can lead to frustration.

While Provident Metals is generally considered as a legitimate precious metals dealer with an excellent IRA program and extensive product range including gold, silver platinum among others; there are still concerns raised by some customers regarding shipment delays, poor packaging standards and below average customer service experiences which should be taken into consideration when choosing to do business with the firm.

Pros and Cons

One important aspect to consider when evaluating Provident Metals is weighing the pros and cons of investing with this precious metals dealer.

There are several factors that make Provident Metals an attractive option for investors, such as their competitive prices, a wide range of precious metal products, and an excellent IRA program.

However, there are also some drawbacks to investing with Provident Metals, including limited shipping options, multiple issues concerning the shipping process, and unfavorable return policies.

One of the biggest advantages of investing in Provident Metals is their competitive pricing.

The company employs an automated system that offers the lowest and most current market prices for their precious metal products.

They have a wide range of bullion and numismatic coins made from gold, silver, platinum, copper, and palladium.

This gives investors plenty of options when it comes to diversifying their investment portfolio.

Another significant advantage is Provident Metal's IRA program.

They offer a self-directed precious metals IRA where investors can fund their accounts and purchase various types of metals such as gold bullion or other investment-grade metals.

This makes it easier for individuals who want to invest in precious metals but are not sure how to get started.

Despite these benefits, there are some downsides to investing with Provident Metals.

For instance, shipping costs can be high if orders do not meet certain criteria.

Also worth noting is that some customers have reported issues with customer service or negative experiences with return policies which may lead potential clients to look for other more reliable bullion dealers in the market.

Is Provident Metals a Scam?

The legitimacy of Provident Metals as a precious metals dealer has been called into question by some negative reviews and complaints regarding shipping, customer service, and return policies.

While the company offers a wide range of products, including an IRA program, some customers have expressed concerns about their experiences with Provident Metals.

For example, there have been reports of shipment delays, poor packaging of products, and package security issues.

Despite these negative reviews, it is important to note that Provident Metals is generally considered a legitimate bullion dealer.

Customers should exercise caution when dealing with the company and be aware of the potential risks associated with their services.

It is important to thoroughly research any company before investing in precious metals or other financial assets.

While there are some concerns surrounding Provident Metals' customer service and shipping practices, the evidence suggests that they are not a scam.

It is always advisable to invest with trusted companies that have established reputations for providing high-quality services and delivering on their promises.


Provident Metals is a legitimate online dealer of precious metals that offers a wide range of products and services to its customers. 

While some complaints have been reported regarding shipping delays, poor packaging, and customer service, overall reviews are positive.

The company's IRA program and Precious Metal Investor's Knowledge Center provide valuable resources for those looking to invest in precious metals.

Provident Metals is a solid choice for individuals seeking to purchase precious metals as an investment or for collection purposes.

As with any investment opportunity, it is important to conduct thorough research and carefully consider the risks involved before making a decision.

With its reputable history and reliable customer service, Provident Metals stands out as a trustworthy source for purchasing gold bullion coins or other precious metal products.

It can be said that investing in precious metals through Provident Metals is like striking gold - a valuable asset that will stand the test of time.

Crow Creek Mine Team

At Crowcreekmine, we provide research and analysis for people that want to take control of their financial future and protect the savings that they have.